Absolute Autoguard Returns Policy

At Absolute Autoguard, we stand behind the quality of our products and services. Our returns policy is designed to be fair and transparent, ensuring our customers can shop with confidence. Below are the details of our returns policy, which incorporates both our specific requirements and general guidelines to facilitate a smooth and fair returns process.

Returns Window

Most items purchased from Absolute Autoguard can be returned within 30 days of delivery. This allows you ample time to inspect your purchase and ensure it meets your expectations and requirements.

Condition of Returned Items

We will accept items for return that are in new condition and in their original packaging. It is crucial that items have not been installed, assembled, painted, modified, or altered in any way. Items must be free from scratches, dents, and any other signs of use or wear.

Restocking Fee

Please note that all returns will be subject to a 20% restocking fee. This fee covers the cost of processing returns and restoring items to inventory.

Unauthorized Returns

Items will be refused and returned to the sender (freight collect) if they do not meet our returns criteria. This includes items that have been installed, assembled, painted, modified, or otherwise altered.

Return Goods Authorization (RGA)

Before returning any merchandise, a Return Goods Authorization (RGA) request must be submitted and approved. To submit an RGA request, please provide an adequate description of the reason for return or the nature of any defect. Our team will review your request and provide instructions on how to proceed with the return.

Shipping Costs

Customers are responsible for all freight costs associated with returning new products. Ensure that items are securely packaged to prevent damage during transit, as we cannot accept responsibility for items damaged in shipping.

Warranty Claims

Absolute Autoguard honors the warranty terms of the products we carry, as specified by the manufacturer. Should your return be related to a warranty claim, please submit an RGA request including a detailed description of the problem or defect. Warranty returns will be processed in accordance with the manufacturer's warranty terms and conditions.

Final Thoughts

Our goal at Absolute Autoguard is to ensure your complete satisfaction with your purchase. If you have any questions or need assistance with a return, please do not hesitate to contact our customer service team. We are here to help and ensure your experience with us is positive and satisfactory.

Thank you for choosing Absolute Autoguard.